Telus Health & First Stop Health

All enrolled Cooper Union Students have access to 24/7/365 virtual medical and mental health care through Telus Health and First Stop Health. Telus Health provides 24/7 access to a virtual healthcare provider wherever you may be (both in the United States and abroad). Note, services may be more limited if you are abroad (outside of the United States). This service offers support for both physical healthcare and mental healthcare needs. For mental health, students can meet virtually or web chat with a professional 24/7 for a brief check-in and referral for continued care. Telus Health is free for all students. There are no visit fees and students do not use insurance for Telus Health. Any students prescribed medication through Telus Health are responsible for using their insurance and/or self-pay for any medication costs. Your use of the Student Support app, including chats, calls, and conversations, is FREE and confidential — meaning your professors, family and friends, etc., will not know unless you tell them.

For all healthcare services outside of Telus Health, students are responsible for any charges. Students should use their health insurance and should check with their insurance company to verify converge and costs prior to engaging in care. 

Students should follow instructions below to activate their account either through the app or website for BOTH platforms - Telus Health & First Stop Health. 

Telus Health:

  1. Search “Telus Mental Health Access” in your app store or visit https://studentsupport.telushealth.com/us/home.
  2. On the app click “get started” or on the website click “student login”
  3. On the app, you will need to use enter 87012861 into the organization access code box
  4. Complete the next personal information boxes/steps and your account should activate then. First 

 

First Stop Health: 

  1. Search for “First Stop Health” in the app store or go to https://app.firststophealth.com/. 
  2. Once in the app or on the website, click “claim my account” and follow the steps to get your account set up. 

 

If you have any questions about Telus Health or First Stop Health, or any issues accessing the platforms, please reach out via email to telus@cooper.edu or studentcare@cooper.edu.  Students should also visit www.cooper.edu/studentcare for other resources offered. 

  • Founded by inventor, industrialist and philanthropist Peter Cooper in 1859, The Cooper Union for the Advancement of Science and Art offers education in art, architecture and engineering, as well as courses in the humanities and social sciences.

  • “My feelings, my desires, my hopes, embrace humanity throughout the world,” Peter Cooper proclaimed in a speech in 1853. He looked forward to a time when, “knowledge shall cover the earth as waters cover the great deep.”

  • From its beginnings, Cooper Union was a unique institution, dedicated to founder Peter Cooper's proposition that education is the key not only to personal prosperity but to civic virtue and harmony.

  • Peter Cooper wanted his graduates to acquire the technical mastery and entrepreneurial skills, enrich their intellects and spark their creativity, and develop a sense of social justice that would translate into action.